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Extraction Errors
Extraction Failure - Encrypted PDF
Extraction Failure - Encrypted PDF
Paul King avatar
Written by Paul King
Updated over a week ago


When reviewing an imported document, the file shows as failed on the Dashboard and the following error message occurs on the Notifications screen:

Internal Error

The PDF file was encrypted and could not be read.


We do not handle encrypted PDFs at this time. Please see our help article Can I Import Encrypted PDFs? for instructions on working around this issue.

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