Issue

When reviewing an imported document, the file shows as failed on the Dashboard and the following error message occurs on the Notifications screen:

Internal Error

The file could not be read.

Solution

Make sure your file does not exceed size restrictions (see help article below). If it does not, check that it is not corrupted. If it is, request a new one from your vendor and re-import.

Still having issues?

Contact Semantik Support for help resolving this issue.

Related Articles

Did this answer your question?